EMC on Incident Management
BackLearn about Incident Management, one of the key ITIL processes—and the acute need to automate its early triage phase. In this video, EMC's Glenn O'Donnell, EMC principal product marketing manager, discusses the two basic functions of triage: isolating the root cause of the incident and prioritizing incidents for escalation. Find out how you can dramatically improve overall Mean Time To Resolution (MTTR). For more information: http://www.emc.com/products/software/smarts/adm/
Category: People
Uploaded: October 18th, 2007 @ 1:39 pm
Author: PointBB
Length: 05:51
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Views: 1,429
Tags: cause chalk emc glenn incident itil management mttr o'donnell resource root smarts talk video
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